Most orders are delivered for less than £5.00 within the UK. However, as many of our items are heavy, when ordering multiple or weighty items a higher charge will be applied. Postage is calculated automatically based on weight. Please see the table below for basic UK delivery charges:

Royal Mail 2nd Class		Royal Mail 1st class		Courier
up to 100g	£0.93	up to 100g	£1.15	up to 5kg	£7.00
up to 1kg	£3.00	up to 1kg	£3.55	up to 10kg	£8.00
up to 2kg	£3.00	up to 2kg	£5.65	up to 30kg	£10.00
				up to 40kg	£13.70
				up to 50kg	£17.00
				up to 60kg	£20.00

Where possible we pack our goods in pre-used packaging in our bid to be a little more eco-friendly.

We are happy to ship our goods worldwide. All shipping costs are automatically calculated at the checkout based on location and weight. So if you are placing an order to be delivered outside the UK, please just submit your order as normal. For more details about shipping heavier items please contact us.

We will normally dispatch your order within two working days after receipt of payment. We will inform you immediately if any items you have ordered are out of stock.

If you would like your order to be sent quickly, even though it is light, then please choose the courier option at the higher charge.

Please be aware that all courier collections have to be booked by 11.00am so not all orders will be delivered next day. We do, however, endeavour to send your goods by courier at the earliest opportunity.

If any of your items is not in stock we will back order for you. We will always email you first to let you know when goods will be back in stock and you will always be given the option to cancel your order and receive a full refund if you would rather not wait.

Should you find that the product you have chosen is not going to fit in the place you had in mind and you would like to return it, you can do this by sending the item back in its original packaging with all of its fittings to:
The Door Knocker Company
4 High Street,
Church Stretton,
Shropshire.
SY6 6BU

If you wish, you can return goods under 2kg via Royal Mail using either first or second class post. You can also use Royal Mail's guaranteed or confirmed service though the costs are higher.
For parcels weighing over 2kg you can use one of several parcel comparison web sites. We can give you details of this option via email or on the phone.

Please note that we only refund return carriage costs if there is a fault with the item or if you have not received the correct item.