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BREXIT

The UK has now left the European Union, but The Door Knocker Company has everything in place to ship your order anywhere in the EU.
All UK VAT is removed at the checkout so you can order with confidence. All tariff codes for export are up to date and Royal Mail and Parcelforce, a GLS network partner, have the shipping in hand.
You may have to pay local VAT if your order exceeds €22.00 which will be charged in your country of residence.

If you have any queries, please use the contact us page to ask any questions.

Covid-19

Delays to Deliveries

Although we are extremely prompt at sending out orders, we must apologise for any delays caused by the challenging times we are all currently experiencing.

Royal Mail is mostly coping, but delays are still occuring which will, from time to time, impact on our deliveries

Screws and Bolts

Our team of packing staff are extremely diligent at checking the screws and nuts and bolts for each product. Please unpack your item very carefully to make sure you retain the screws or nuts and bolts.
The fittings are usually packed within the product packaging.
If you require us to send screws, nuts or bolt as a separate item, after you have received your order, we will charge for the shipping cost and the cost of the parts if applicable.
Postage & Packing less than 5 to the UK mainland

Postage & Packing less than £5 to the UK mainland

Most orders are delivered for less than £5.00 within mainland UK. However, as many of our items are heavy, when ordering multiple or weighty items, the carriage method will automatically revert to courier as the cheapest method of postage.
Postage is calculated automatically based on weight, with options to choose from within each weight bracket. Please see the table below for basic UK mainland delivery charges:
Royal Mail 2nd ClassRoyal Mail 1st classCourier
up to 3kg3.99up to 3kg4.99up to 30kg8.50

Where possible we pack our goods in pre-used packaging in our bid to be a little more eco-friendly. If we have to use new packaging it would be great if you might be able to re-use it yourself



We Deliver Worldwide

We ship our goods worldwide. All shipping costs are automatically calculated at the checkout based on location and weight. So if you are placing an order to be delivered outside the UK mainland, please just submit your order as normal.

Speedy Delivery

We will normally dispatch your order within two working days after receipt of payment. We will inform you immediately if any items you have ordered are out of stock. If part of your order is in stock and you wish it to be sent straight away then we will send this part of the order and send the out of stock item as soon as it arrives back in stock.

If you would like your order to be sent quickly, even though it is light, then please choose the courier option at the higher charge.

Please be aware that all courier collections have to be booked by 2.00pm so not all orders will be delivered next day. We don't give priority to courier orders after 2.00pm but we do, however, endeavour to send your goods by courier at the earliest opportunity.

Back Orders

Should any of your items not be in stock we will back order for you. We will always email you first to let you know when goods will be back in stock and you will always be given the option to cancel your order and receive a full refund if you would rather not wait.

Returns

Returns Policy
If the item you have purchased is unwanted or unsuitable and you would like to return it, we will happily exchange or refund the item within fourteen days, providing the item has not been used and is returned in its original packaging.
Please note that, unless faulty, products made to order cannot be returned.
Damaged or Incorrect Products
If your item arrives and it is damaged, or any parts are missing, then you must notify us within 48 hours of receipt of your item.
Returning your item
When returning your item please ensure you include your order number and reason for return, and ensure that the item is properly packaged, and all parts are included. Items returned damaged, or with parts missing will not be refunded in full. Should we receive a return that has been damaged, or where parts are missing, we will notify you on receipt of any issues.
We do not pay for, or refund the cost of return postage, unless the item was received damaged or it has been supplied incorrectly.
Method of Return
For small parcels weighing under 2kg you can book the return postage using the Royal Mail website CLICK HERE
For parcels larger than 2kg you can use either Parcel2Go or Parcelforce and arrange for the item to be collected
INTERNATIONAL RETURNS
Returns received which incur Duty or Tax charges, will be charged against the return amount so please contact us before returning for more information.
If you have any questions or queries regarding returns, please email us at info@thedoorknockercompany.com

Return Address
Returns.
The Door Knocker Company
3, Grove Bank
Shrewsbury Road,
Craven Arms
Shropshire.
SY7 8DD.