If the item you have purchased is unwanted or unsuitable and you would like to return it, we will happily exchange or refund the item within fourteen days, providing the item has not been used and is returned in its original packaging.
Please note that, unless faulty, products made to order cannot be returned.
Damaged or Incorrect Products
If your item arrives and it is damaged, or any parts are missing, then you must notify us within 48 hours of receipt of your item.
Returning your item
When returning your item please ensure you include your order number and reason for return, and ensure that the item is properly packaged, and all parts are included. Items returned damaged, or with parts missing will not be refunded in full. Should we receive a return that has been damaged, or where parts are missing, we will notify you on receipt of any issues.
We do not pay for, or refund the cost of return postage, unless the item was received damaged or it has been supplied incorrectly.
Method of Return
For small parcels weighing under 2kg you can book the return postage using the Royal Mail website CLICK HERE
For parcels larger than 2kg you can use either Parcel2Go or Parcelforce and arrange for the item to be collected
Returns received which incur Duty or Tax charges, will be charged against the return amount so please contact us before returning for more information.
If you have any questions or queries regarding returns, please email us at firstname.lastname@example.org
The Door Knocker Company
3, Grove Bank